Conviction is a charity project operating off of pre-orders. As such, our refund and return policy is non-negotiable and applies in the following ways.
We WILL:
- Replace OR refund orders that contain damaged, faulty, or mis-described goods (proof of purchase and damage/misdescription required)
We will NOT:
- Pay for returns (customer is liable for return shipping and packaging costs. We recommend reusing the packaging your order came with and obtaining a new label.)
- Allow for exchanges between one product or tier and another
- Replace damaged goods without proof of purchase
- Accept returns from anyone but the customer/person who bought the item
- Accept cancellation requests from customers who longer want an item
- Refund any customers who knowingly bought faulty goods (ie. Extras Sales B-grade zines) and then request refund or replacement based on defects they were already informed of
Returns and refunds will not be given if the product has already been used or damaged by the customer.
Examples:
- Stickers have been used/applied
- Zine pages have been creased/folded
- Any parts of any product have been lost
What if I want to cancel my order?
All sales are final and non-refundable*. This applies to both pre-order and leftover sales purchases.
*The only exemptions are refunds given for damaged, defective, or mis-described goods.
If you choose to cancel you order due to change of mind, you will not receive a refund.
If you are unsure about ordering something from our shop just yet, please think on it before buying. We will not cancel and/or refund orders that do not meet the above criteria (arrives heavily damaged/unusable) regardless of the cancellation request reasons.
What charity will proceeds be donated to?
The charity we are donating to is Rotary International.
The following information pertains to EU orders, VAT, and the AUS shipping halt.
Can I place an order from the UK?
Yes! We can accept orders from and ship to any coutntry currently accepting parcels from the US.
Will VAT be charged when I place my order?
We will not be collecting or remitting VAT on behalf of patrons. You may encounter additional fees once your parcel is benig processed by your national customs or postal organization.
We advise checking with your country's specific postal import authority if you are unfamiliar with VAT!
If I preorder from Austrailia and service hasn't been restored by the time orders are shipping, will my order be cancelled?
No, not unless USPS and/or the AUS postal service announce that it will contrinue for more than 3 months as of that point.
In the case that they continue suspending all non-Priotity USPS parcels for more than 3 months following the initial ship date, you will be contacted to choose either a refund, or to continue to wait until your parcel can be shipped.
The following information pertains to order processing times, shipping, and damaged goods.
As Conviction is a project that operates using pre-orders to cover our operating costs, please be aware that there will be an extended period between when you place your order and when it will be fulfilled. This is due to us placing all stock orders after pre-orders close. As all of our products are custom and produced in small batches, we have no ready-to-ship stock at this time.
We understand that the wait time between your order and when it arrives can be cause for concern when the shipping and wait times are not made clear. We hope that the resources below help to answer your questions and allow you to place your trust in us to deliver a high quality product and experience.
Order Processing
All orders will be processed and the items sourced prior to fulfillment. We will be providing updates on the fulfillment process, proofs of the physical items, and updates on shipping and packaging via our social media here. You will receive a preliminary email to confirm your order and then a follow-up email when your order has shipped/been sent out.
Digital orders will be fulfilled once all physical orders have been sent out. Digital copies and bundles will be sent via Email. Please make sure that the email you use when placing your order is the one you are comfortable with us sending your digital goods to.
Shipping Rates and Delivery Estimates
Shipping rates vary depending on the tier and destination country. Please check your cart to verify the total shipping cost of items to your location.
Availability of delivery to your country can be checked here, as many mail services are unable to deliver imported packages at this time.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Conviction is not responsible for these charges if they are applied and they are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will let you know your order shipped.
If you haven’t received your order within 5-10 days (2-3 months int'l) of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Damaged Goods
In the event that your order arrives damaged in any way, please check our Return & Refund Policy before emailing us. Contact us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
What if my address changed after I ordered?
Email or submit a contact form, or DM us immediately with the address change. If your order hasn't been shipped out yet, congrats! We'll update it and have your order shipped to the new address.
If your order has already been shipped out, you have two options:
- Pay an intercept fee to have the package rerouted to your new address.
- Set up a forwarding order on your old address to ensure all mail intended for you will be forwarded to your new address.
If you have any further questions, please don't hesitate to contact us at [email protected] or via Twitter.
We reserve the right to modify our policies, FAQ, and other relevant information at any time.