Conviction is a charity project operating off of pre-orders. As such, our refund and return policy is non-negotiable and applies in the following ways.
We WILL:
- Replace OR refund orders that contain damaged, faulty, or mis-described goods (proof of purchase and damage/misdescription required)
We will NOT:
- Pay for returns (customer is liable for return shipping and packaging costs. We recommend reusing the packaging your order came with and obtaining a new label.)
- Allow for exchanges between one product or tier and another
- Replace damaged goods without proof of purchase
- Accept returns from anyone but the customer/person who bought the item
- Accept cancellation requests from customers who longer want an item
- Refund any customers who knowingly bought faulty goods (ie. Extras Sales B-grade zines) and then request refund or replacement based on defects they were already informed of
Returns and refunds will not be given if the product has already been used or damaged by the customer.
Examples:
- Stickers have been used/applied
- Zine pages have been creased/folded
- Any parts of any product have been lost
What if I want to cancel my order?
All sales are final and non-refundable*. This applies to both pre-order and leftover sales purchases.
*The only exemptions are refunds given for damaged, defective, or mis-described goods.
If you choose to cancel you order due to change of mind, you will not receive a refund.
If you are unsure about ordering something from our shop just yet, please think on it before buying. We will not cancel and/or refund orders that do not meet the above criteria (arrives heavily damaged/unusable) regardless of the cancellation request reasons.
Should your order arrive damaged, in error, or have any other issues warranting replacement, contact us with proof of purchase to start the replacement process.
What is proof of purchase?
Your order number and associated email or telephone number. Screenshots are also appreciated, but we will still ask for the email or phone number used when placing the order for verification purposes.
How do I contact you to get my items replaced?
Email us at [email protected], submit a Contact form, or DM us on Twitter.
What if my address changed after I ordered?
Email or submit a contact form, or DM us immediately with the address change. If your order hasn't been shipped out yet, congrats! We'll update it and have your order shipped to the new address.
If your order has already been shipped out, you have two options:
- Pay an intercept fee to have the package rerouted to your new address.
- Set up a forwarding order on your old address to ensure all mail intended for you will be forwarded to your new address.
We reserve the right to modify our policies, FAQ, and other relevant information at any time.